Our Customer Support Manager handles customer care operations to ensure high satisfaction and loyalty.

Responds promptly to customer inquiries via phone, email, and chat for services like demolition, equipment rentals, and materials supply.

Resolves customer complaints and issues efficiently, escalating to relevant teams when required.

Gathers customer feedback, suggestions, and testimonials to improve services and operations.

Develops and implements customer support strategies to enhance satisfaction and loyalty.

Collaborates with operations teams to ensure seamless service delivery and issue resolution.

Analyzes customer feedback, support metrics, and industry trends to optimize support operations.

Ensures knowledge base and FAQ sections are updated for common customer inquiries.

Provides training and support to customer-facing teams for enhanced service quality.

Maintains accurate records of customer interactions, feedback, and issue resolution rates.

Identifies opportunities to improve customer experience, loyalty, and retention.

Stays updated on industry trends, best practices, and customer expectations to continuously improve customer care.

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